The solution combines a warehouse system, a sales management and an electronic marketing system.

Client

Mamas&Papas

Industry

e-commerce

Duration

8 months

Services

custom software development

Mamas & Papas is a premier UK-based retailer of baby and maternity products. They partnered with CompleteSoft to transform their online shopping experience. The goal was clear: create a high-performance, SEO-optimized e-commerce portal that manages large-scale operations, and moreover, drives customer acquisition and sales growth.

As an established brand with a growing online customer base, Mamas & Papas required a modern e-commerce platform capable of:

- Handling high traffic volumes without performance degradation;
- Integrating core business systems, including inventory, sales, and marketing;
- Delivering a rich, intuitive user experience across desktop and mobile;
- Maximizing visibility on search engines to attract new customers;
- Ensuring scalability to support business growth over time.

The solution was built using Microsoft’s .NET Framework 3.5 and ASP.NET, ensuring a stable, enterprise-grade backend architecture. Key components of the solution included:

1. Integrated Inventory and Sales Management
We unified Mamas & Papas’ warehouse and sales operations into a centralized system, enabling real-time product availability, automated order processing, and seamless transaction tracking.

2. Personalized Customer Experience
We built dynamic, content-rich pages that personalized user journeys and offered relevant product recommendations to boosting engagement and conversion rates.

3. Advanced Front-End Technologies
The platform’s frontend provides fast, responsive, and user-friendly interface. Dynamic features such as real-time search, filters, and product comparisons enhanced usability across all devices.

4. Search Engine Optimization
From the ground up, the portal was optimized for SEO using clean URLs, structured data, and XSLT-based XML content rendering. These enhancements significantly improved the site’s visibility on search engines like Google and Bing.

5. Robust Data Management
We ensured secure and efficient data handling, supporting everything from customer accounts and orders to product catalogs and promotional campaigns.

The Mamas & Papas e-commerce portal was designed with a focus on core business functionality. Below are the platform’s key functional features:

Automatically updates stock levels across the website based on inventory system data, preventing overselling and enabling accurate order processing.

Enables customers to add, edit, or remove products from their cart, apply discount codes, and complete purchases using a streamlined, multi-step checkout process.

Supports full order lifecycle functionality, from order creation and payment processing to status tracking, invoicing, and shipment confirmation.

Allows customers to search products by name, category, brand, price, and other attributes with fast, responsive filtering options for easier navigation.

Users can save favorite items for later purchase or compare product specifications side-by-side to make informed buying decisions.

Enables easy publishing of editorial content, blog posts, FAQs, and landing pages via an integrated CMS, without developer intervention.

Registered users can view order history, manage personal details, save addresses, track deliveries, and re-order with one click.

Provides tools to create and schedule promotions, apply discount rules, launch banner campaigns, and manage email marketing initiatives.

Thanks to the new platform, Mamas & Papas experienced immediate and long-term business benefits:

Reduced manual work and increased the speed of order fulfillment

Higher conversion rates and customer retention

More qualified portal visitors